FAQ

How long does it take for my order to be shipped ? 

Your order will be treated in the next 3 days following the placement of the order and from that moment on, it might take between 7-10 days for your order to be realised. Afterwards your order will be shipped. Since the production site is located in China, depending on your location, the shipping might usually take between 4-10 weeks. 

How much is shipping?

Shipping is calculated at checkout. The fee will appear once you have added items to your cart and you are ready to checkout. 

Please note that JollyGemShop is not responsible for any duty, VAT, taxes or clearance charges that may be applicable outside of France. The buyer is solely responsible for understanding and complying with the import requirements of the destination country.

Can I choose the expedition service? 

At the moment, you won't be able to chose an expedition service of your choice. Should this option be available in our shop in the future, you will find it at the moment of the check-out. 

How will I know that my order has been shipped? 

Once your order has been shipped, you will be noticed via the email address with which you placed your order. To the notification mail will be joined a tracking code, if the expedition service does offer one. 

Where do you ship from? 

Some products might be send immediately from our production site in China, others, especially custom ones, might be send from France. In this case, shipping might take a little longer (3-5 days).

What are your diamond drills made from?
Our diamond painting drills are made of resin.